Last updated: August 2026

Eventus Imphal (“Eventus”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase merchandise, book event tickets, submit an enquiry, request a stay at The Giving Tree, or otherwise interact with us.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

01. Information We Collect

We may collect information that you provide directly to us, as well as certain information collected automatically when you use our website.

Information you provide

Depending on how you use our website, this may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Event booking and ticket information
• Merchandise order information
• Accommodation booking information
• Number of guests and stay dates
• Information submitted through contact and enquiry forms
• Any other information you voluntarily provide to us

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited and general website usage information. This information may be used to maintain security, improve website performance and understand how visitors use our website.

02. How We Use Your Information

We may use personal information for purposes including:

• Processing event ticket bookings and purchases
• Providing and managing accommodation bookings
• Processing merchandise orders
• Sending booking confirmations and ticket information
• Providing downloadable tickets
• Responding to enquiries and requests
• Providing customer support
• Communicating with you about bookings, orders and events
• Improving our website and services
• Maintaining business and transaction records
• Preventing fraud, misuse or unauthorised activity
• Complying with applicable laws and legal requirements

We will not knowingly use your personal information for purposes unrelated to the services you have requested unless we have a lawful basis to do so.

03. Event Tickets and Bookings

When you purchase or book a ticket through Eventus, we may collect information such as your name, email address, phone number and booking details.

This information may be used for ticket generation, verification, event entry, check-in, customer support, refunds, rescheduling and other event-related communication.

Where necessary, relevant booking information may be shared with event organisers or authorised Eventus personnel for event administration and entry management.

04. The Giving Tree

If you submit a booking request for The Giving Tree, we may collect your name, email address, phone number, number of guests, check-in date, check-out date and any message or additional information you provide.

This information is used to respond to your enquiry, check availability, communicate with you and manage your accommodation booking.

Submitting a booking request does not automatically guarantee a reservation. Your stay is confirmed only after availability and booking details have been confirmed by Eventus or The Giving Tree.

05. Merchandise and Online Purchases

When you purchase merchandise through our website, we may use your information to process your order, arrange payment, arrange delivery, provide order updates and handle returns, exchanges or customer support.

Delivery information may be shared with the relevant shipping or delivery provider when necessary to fulfil your order.

06. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Eventus does not normally store complete debit card, credit card, banking or other payment credentials on its own servers. Payment information is handled by the applicable payment provider according to its security practices and privacy policy.

07. Cookies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, maintain sessions, improve performance and understand how visitors use our website.

Some third-party services integrated into the website may also use cookies or similar technologies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

08. Third-Party Services

We may use trusted third-party service providers to operate and improve parts of our website and services, including payment processing, website hosting, email delivery, analytics, maps, social media integrations and shipping or delivery services.

These providers may process information as necessary to provide their services and may have their own privacy policies and terms.

09. Sharing of Information

We do not sell or rent your personal information.

We may share information when reasonably necessary with:

• Payment service providers
• Shipping and delivery partners
• Event organisers and authorised event staff
• Accommodation personnel responsible for your booking
• Website, hosting and technology service providers
• Professional advisers and service providers
• Government authorities or law enforcement where legally required

We seek to share only information that is reasonably necessary for the relevant purpose.

10. Social Media and External Links

Our website may contain links to social media platforms, payment services, maps and other external websites.

If you choose to interact with those services, your activity may be governed by the privacy policy and terms of the relevant third party.

Eventus does not control the privacy practices of external websites or services.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings and orders, providing customer support, maintaining business records and complying with legal or regulatory obligations.

When information is no longer required, we may securely delete or anonymise it where reasonably possible.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where appropriate
• Withdraw consent where processing is based on consent
• Ask questions about how your information is being used

Certain information may need to be retained where required for legal, accounting, security or legitimate business purposes.

14. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised “Last updated” date.